NFPA 1061 PDF

2018 Table of Contents

NFPA® 1061 Standard for Public Safety Telecommunications Personnel Professional Qualifications 2018 Edition
Chapter 1 Administration
1.1 Scope.
1.2 Purpose.
1.3 Application.
1.4 Units
Chapter 2 Referenced Publications
2.1 General.
2.2 NFPA Publications. (Reserved)
2.3 Other Publications.
2.4 References for Extracts in Mandatory Sections.
Chapter 3 Definitions
3.1 General.
3.2 NFPA Official Definitions.
3.3 General Definitions.
Chapter 4 Public Safety Telecommunicator I
4.1 General.
4.2 Receiving Requests for Service.
4.3 Processing Requests for Service.
4.4 Disseminate Requests for Services.
4.5 Fellow Employee Exhibiting Signs and Symptoms of Emotional and Behavioral Distress.
Chapter 5 Public Safety Telecommunicator II
5.1 General.
5.2 Receive Requests for Service.
5.3 Process Requests for Service.
5.4 Disseminate Requests for Service.
Chapter 6 Incident/Tactical Dispatcher
6.1 General.
6.2 Knowledge of NIMS/ICSDescription of Duty.
6.3 Resource Ordering and Tracking.
6.4 Response to Incidents.
6.5 Assume Position Responsibilities.
6.6 Communicate as the Incident Directs.
6.7 Ensure Completion of Assigned Actions to Meet Identified Objectives.
6.8 Receiving Information.
6.9 Processing Information.
6.10 Disseminating Information.
Chapter 7 Public Safety Communications Training Officer
7.1 General.
7.2 Personal Conduct.
7.3 Program Management.
7.4 Instructional Delivery.
7.5 Evaluation and Testing.
Chapter 8 Public Safety Communications Supervisor
8.1 General.
8.2 Human Resource Management.
8.3 Community Relations.
8.4 Administration.
8.5 Equipment and Systems Operations.
8.6 Health and Safety.
Chapter 9 Public Safety Quality Assurance/Improvement Personnel
9.1 General.
9.2 Review Calls for Service.
9.3 Feedback.
9.4 Remediation.
9.5 Data Management.
9.6 Continuing Education.
9.7 CertificationCredentialing.
Chapter 10 Public Safety Communications Training Coordinator
10.1 General.
10.2 Program Management.
10.3 Develop Curricula.
10.4 Maintain Training Schedule and Staff.
10.5 Document Training.
10.6 Evaluation and Testing.
Chapter 11 Public Safety Communications Center Manager/Director
11.1 General.
11.2 Human Resource Management.
11.3 Public Safety Communications Center Operations.
11.4 Stakeholder Relationships.
11.5 Coordinate Technologies.
Annex A Explanatory Material
Annex B Explanation of the Professional Qualifications Standards and Concepts of JPRs
Annex C An Overview of JPRs for Public Safety Telecommunications Personnel
Annex D The Communication Process
Annex E Guide for Telecommunicator Training Authority
Annex F Informational References